Why is my Comcast Xfinity service not working?
No problems detected
If you are having issues, please submit a report below.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
Full Outage Map
Advertisem*nt
What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 123,782 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
-
TV (13%)
-
Wi-fi (12%)
-
Total Blackout (7%)
-
E-mail (6%)
-
Phone (3%)
Advertisem*nt
Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Vernon Hills, Houston, Murrells Inlet, Cherry Hill, Fort Lauderdale, Indianapolis, Raymond, Philadelphia, Boise, Reno, Wonder Lake, Sandy, Sacramento, Salt Lake City and Chicago.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Annapolis Junction | Internet | |
| Vernon Hills | TV | |
| Houston | Phone | |
| Murrells Inlet | ||
| Cherry Hill | Internet | |
| Fort Lauderdale | Internet |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- NaToya💚✨ (@natoya_lashay) reported
Idk who has the worst customer service between @ATT & @Xfinity 😭
- Leslie Pietrzyk (@lesliepwriter) reported
For the love of god, corporate America...HIRE CUSTOMER SERVICE SUPPORT! Not everything can be resolved online. Talking to @Lowes and @Xfinity but really I'm talking IN A LOUD VOICE to all of you. (And pay them well for having to deal w/ people who are cranky from phone prompts.)
- Marlon Wooten (@Falcondog2012) reported
@Xfinity I have never been more frustrated in my life than with Xfinity! Trying to transfer service and I am getting nowhere. I have spoke with 5 different people and 2 managers, no one is helping or seems to care.
- SyKroZ MiiroR (@xMiiroRx) reported
@ModernWarzone @WOW_WAY @comcast COX internet is the worst. 100 a month for only 35mbs upload? Who can steam on that bullsh*t!!!!
- Sunglass 2020 Definitive Edition (@SunglassPri) reported
EVERY KBPS YOU TAKE FROM ME ONLY INCREASES MY HATRED OF YOUR SERVICE, COMCASTDO YOUR WORST
- Boymomsquared (@ChrissySteel3) reported
Xfinity sucks butt. Tell me what the extra fees are upfront!
- mick719_1641 (@BPeske) reported
@Xfinity @XfinitySupport Does the software not support the device?
- Dalton Grayson (@GreaserGrayson) reported
@OfRadiantWays Lucky! All I get is broken English and "sorry we don't do that" through Comcast/Xfinity. 10/10 not recommend.
- 🍁Phyco🍁 (@Captain_Phyco) reported
@ModernWarzone @WOW_WAY @comcast Optimum ******* sucks ****, never again
- Freeze Lupex 😈 (@_Lupex16) reported fromHaslett, Michigan
@hufflequeen8 @Xfinity I called the for assistance and basically got told no eta for when the fix will occur. But yet tried to sell me a faster line!!! 😡
- #DVBlytz (@itzblytz) reported
@TheSommerset yes its an xfinity problem idk if u have xfinity tho
- Kseniya 🌱 Birch Co. (@BirchCollective) reported
Also really sad to move to place where my only options for internet providers is AT&T and Spectrum. Three years with Xfinity with only one short outage during that entire time.
- Metal Music Maniac (@Metal_Music_M) reported
@Norton If you had xfinity for 25 years it was free with your network now its a yearly subscription
- Arata Akatsuki (@LavaVex) reported
@comcast @DiscoveryEd With your internet? What resolution the video going to steam at? 240p?
- Steven Erickson-Charles 🏳️🌈👨🏼🤝👨🏻 (@StevenErick1976) reported
@wo96729803 @streetnoodle I can hear the internet through my fillings now. Gonna cancel Comcast
- Jason Sturgill (@jbsoutdoors) reported fromNorton, Virginia
I'm about to officially make the world a better place today! If you are like me & hate trying to get anything done to your Comcast account by calling them, the # to their "Executive Customer Relations" office is 1-866-642-4868. Usually a live person picks up & they help #comcast
- ⸸ (@rehkusari) reported
@Xfinity fix my internet i’m in the middle of a fortnite game and this lag will not be tolerated
- very manly muppet🐝 (@mustardenemy) reported
maybe if i live tweet at xfinity they will resolve my tech issues or at least pick up their ****** phone
- J ❄️ (@Necrosis__) reported
xfinity really gotta be the worst lol
- Fund Mass Transit (@Fundmasstransit) reported
@Scaldriss I would renegotiate with Xfinity, @CenturyLink service is hot garbage. My Internet and business phone have been down for over 40 hours now in 80220. Major metropolitan area, and my small business has been sidelined by my ISP for almost 2 full days.
- A. (@einnaannie_) reported
I Hate XFINITY Rn Like Wtf
- ModernWarzone (@ModernWarzone) reported
Use this tweet to ***** about your internet service provider. We’ll start: @WOW_WAY is the most unreliable internet service we’ve ever had, and that’s after having @comcast before.
- Social Distancing Jude (@soccer_jude) reported
@nonelvis Given that I may have to take my client calls this afternoon from a mall parking lot so I can tether with a decent number of bars on my cell phone…YES. Comcast can go **** itself.
- Matt (@RealGyouza) reported
@comcast @Xfinity @XfinitySupport Cool, have to call in to cancel to talk to anyone if I don't want to spend an hour with the automated system first. Anyone explain why line bury appointment got cancelled?
- Happy Morsel (@HappyMorsel) reported
@HBOMaxHelp As mentioned we did. The problem is not on the Xfinity side. Still need you to fix this
- Devanee Howitt (@hufflequeen8) reported
@_Lupex16 @Xfinity They're the worst
- Daniel Laurison (@Daniel_Laurison) reported
with Xfinity I spent HOURS AND HOURS on the phone with customer service people who insisted they were the highest-level decision-makers I could possibly talk to, that the problem was indeed ridiculous but there was nothing they could do, but they would try X and get back to me.
- Daniel Laurison (@Daniel_Laurison) reported
we got a $150 gift card from Lowe's, on top of a full refund, to make up for the fact that they spent 2 weeks failing to deliver a washer & dryer we ordered. (We ordered from a local business instead - much better!). And last year BBB solved an infuriating problem with Xfinity.
- Xross Kentaro (@KentaroEmiya) reported
@SunglassPri Ugh I hate Comcast so much they took Cartoon Network away from me how am I supposed to watch Adult Swim and Toonami now? 😭
- Chris {I like RPGs, y'all} #blm (@jazzs3quence) reported
@tenthmuse I have Google Fiber. I haven’t had a single issue since it was installed and even though the speed I am paying for is technically the same (up to 1gbps), effectively it seems faster (and tests seem to confirm this) than I got from Comcast.
